Updates have been made to the Retrofit portal that will now enable applicants to perform the following functions that previously could not be completed without the help of the Retrofit support line:
In addition to new functionality for applicants, applicant representatives can now perform the following functions themselves without requiring support:
If you have any difficulties completing the actions above, please contact your Save on Energy representative or the Retrofit support line for assistance.
New materials have been posted on the Save on Energy website to make it easier to ensure you have covered everything you need to do for your Retrofit program application.
Referring to the new pre-approval checklist and post-approval checklist will help ensure you have gathered all the information and taken all the necessary steps to ensure a smooth review of your application.
The new invoice guide and template can help you prepare your incentive invoice once your post-project submission has been approved (or for an advance incentive, if applicable). These resources tell your everything you need to know about creating and submitting an invoice for your incentive to the Retrofit program. Applicants are free to use their existing invoice template as long as it contains the required information.
Interested in learning how to submit Retrofit applications that set you up for success, provide what you need for a smooth review, and make collecting your incentive easy? Join us for easy-to-follow best practices in our webinar series!
PRE-PROJECT WEBINAR ON JUNE 30 | POST-PROJECT WEBINAR ON JULY 21
Effective Monday, March 16, 2020, the IESO has requested that its program delivery vendors refrain from any in-person interactions with new or existing customers of the 2019-2020 Interim Framework Save on Energy programs until further notice. This includes site visits to customer facilities, participation in trade or customer events or other in-person meetings.
This IESO is implementing these temporary precautionary measures in response to COVID-19 to safeguard the health of its employees, customers and vendors, and to continue to fulfill its responsibility to ensure the reliable operation of the Ontario electricity grid.
As the situation with COVID-19 continues to unfold, the IESO is paying close attention to statements by the World Health Organization and government entities here in Canada.
The IESO will continue to provide updates and a list of FAQs can be found here.
Save on Energy account representatives are now available to help move applications from pre-approval to project completion and all steps in-between. Representatives can help answer questions about the program and provide advice on your upcoming energy-efficiency projects. For more information on how to get in touch with a Save on Energy representative in your area, please call the Retrofit program Support line at
Do you have greenhouse customers in the Windsor-Essex or Chatham-Kent area? For a limited time, greenhouses in these areas are eligible to receive an enhanced LED grow light incentive through the Retrofit program. This incentive is specifically designed to help manage increasing energy demand in these areas and help local greenhouses better manage their electricity costs.
If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.
For any questions you may have, please contact firstname.lastname@example.org or call 1-877-688-3062.
Join us as we walk through Retrofit program updates, discuss how to move projects from pre-approval to completion and answer your questions from our survey. We’ll also cover the Achievable Potential Study and what it says about energy efficiency opportunities for Ontario businesses into the next decade.
DATE: Thursday, November 28, 2019
TIME: 8:00 a.m. – 8:45 p.m.
SEE WEBINAR PRESENTATION
Ontario’s Greenhouses are a large consumer of electricity across the province, consuming more than 1.4 MWh per year and consumption is expected to grow to 3.9 MWh by 2024.
The recently released Greenhouse Energy Profile Study summarizes how energy is used across the sector and provides insight into how greenhouses can utilize energy efficiency and innovative solutions to help their businesses grow.
The energy it takes to power a greenhouse all adds up. Through incentives for equipment upgrades and replacements like switching out lighting or installing high-efficiency pumps greenhouses can significantly reduce the amount of electricity required to grow their crops.
With opportunities available through the Save on Energy Retrofit program, there is plenty of energy savings potential.
Visit saveonenergy.ca/Agriculture to learn more.
Learn how to present and sell the added value of energy-efficiency projects to any client or stakeholder at this Dollar to $ense workshop. This one-day training is coming to Toronto on October 17 – don’t miss out on taking part. Plus, you could receive up to 75 per cent off the workshop cost through Save on Energy incentives. Learn more about our training incentives here.
DATE: October 17, 2019
TIME: 8:30 a.m. – 4:30 p.m.
LOCATION: The Bond Hotel, 65 Dundas Street East, Downtown Toronto
Having a strong understanding of the Retrofit program rules helps ensure an easy application process for your project. Join us for this 45-minute webinar to learn the ins and outs of the Retrofit program rules.
DATE: September 26, 2019
TIME: 8 a.m. – 8:45 a.m.
SEE WEBINAR PRESENTATION
Find out what technical reviewers are looking for when approving Retrofit applications. In this 45-minute webinar, you will learn tips on how to use the Retrofit portal more effectively, as well as information that can get your applications approved faster.
DATE: August 29, 2019
TIME: 8 a.m. - 8:45 a.m.
WEBINAR PASSWORD: Retrofit
A series of changes to certain measures and incentive levels in the Retrofit program will take effect on August 12, 2019.
New incentives cover products on the market that were identified as a priority by the industry and offer customers more choice to meet their energy-efficiency needs. The additions include more options for LED lighting as well as some prescriptive compressed air measures.
Retrofit changes also include reductions to incentive levels for some existing lighting measures, with the exception of exit signs and lighting controls.
In addition, the IESO has been working to reduce the processing times for Retrofit applications, and the timelines for review have been reduced to two weeks. With these faster turnaround times, customers are able to begin projects sooner to achieve more savings over the long term.
For further details on the program changes and a listing of the new measures and incentives, please visit the Retrofit program update webpage.
Please note that the updated Retrofit worksheets will be available on the website on August 12, 2019.
Learn how energy efficiency and Save on Energy programs can benefit businesses, no matter the size or sector, at the Energy Solutions Expo (ESX) on May 29. The Save on Energy team will also be providing an overview on the new Retrofit program portal, and how to use it effectively.
Save 50 per cent with promo code: ESX50.
Starting May 13, 2019 the following changes will take effect.
Changes will only affect new applications submitted on or after May 13.
If you have any questions about the changes or the Retrofit program in general, please contact email@example.com or call the Retrofit support line at 1-844-303-5542.
This webinar will provide an overview of the new Retrofit portal, instructions on how to register for the new portal and "how to" guidance on submitting an application from start to finish.
If you are interested in live webinar training, please register for one of the following sessions:
A detailed user guide as well as a webinar training recording are available on the Retrofit resources and support page.
For lighting contractors: The recording for our second webinar — Drive Customer Sales and Increase Value with Lighting Fundamentals — is now available. Please email firstname.lastname@example.org to make a request.
Learn how to use eight lighting fundamental principles to grow customer satisfaction and reduce risk exposure in this free lighting fundamentals webinar.
The IESO is now delivering the Retrofit program directly to customers, rather than through local hydro companies. To support this effort, we are launching a new Retrofit Portal on April 8, that offers a streamlined self-application service with improved functionality and enhanced security.
If you missed the March 29 webinar on the program changes and the Retrofit Portal walk-through, the slides can be found here.
For any questions about the Retrofit program and Retrofit Portal, please contact Retrofit@ieso.ca.
Calling all Retrofit applicant representatives and trade allies: Join us on Friday March 29, 2019, between
10 a.m. and 11 a.m. for an informational webinar on what you need to know about the changes to the Retrofit program and application portal.
Please make a note in your calendar, as no separate invitation will be sent. No pre-registration is necessary. Spaces are limited.
To join the event click here
Webinar password: Changes
Questions about Retrofit may be submitted after the webinar to Retrofit@ieso.ca.
The provincial government has announced changes to the Save on Energy suite of programs that will affect a number of the programs supported by contractors and other allies.
The Retrofit application portal will not be available between March 31 at 6 p.m. and April 8 at 9 a.m. as we prepare for the launch of a new portal. The new portal will provide a consistent customer experience, improved functionality and enhanced security. During this time you will not be able to create a new application or work on an existing one.
Training resources on the new portal for Applicants and Applicant Representatives are available; find them here.
For contractors, distributors, consultants and other trade professionals: Stay up to date on Save on Energy programs, energy-efficient technologies, ways to grow your business, and more.
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Save on Energy incentives for training programs can help you develop the skills to select, commission and operate the right energy technology for your customers' homes and businesses.