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Program News August 20, 2021

Retrofit program updates

The following changes to the Retrofit program come into effect September 20, 2021.

Changes include new measures proposed through the new measure submission process, as well as updates to incentive levels, tiers and eligibility requirements on certain measures based on feedback from program participants and changing market prices for eligible measures.

Summary of changes

Measure Update Rationale
Creep heat controllers

(new measure)

Added as a prescriptive measure at $200 per unit incentive amount Based on feedback from the market and the product’s ability to reduce summer peak demand
T8 LED Tubes and U-bend replacement lamps

(new eligibility)

Changes to eligibility: added CSA C22.2 certification requirement. UL Type B tubes will only be accepted if certified and listed under UL 1598c or CSA C22.2 standard and known as "double ended" To account for products that are specific to the Canadian market
LED medium and high-bay fixtures

(new tiers)

Introduction of new tiers: five tiers (up from two) with incentives ranging from $50 to $150 per unit To expand market opportunity and more accurately capture savings
Demand control ventilation systems in enclosed parking garages

(new tiers)

New tier added to cover total exhaust fan capacity of >2.0 to ≤5 HP To expand market opportunity and more accurately capture savings
Integral LED troffers and LED linear ambient fixtures

(new incentive)

The following measures will see a $10 reduction in incentive amount:
  • 2’ x 2’ LED troffers or 2’ LED linear ambient fixture (≥ 2,000 lumens)
  • 1’ x 4’ LED troffers or 4’ LED linear ambient fixture (≥ 1,500 lumens
  • 2’ x 4’ LED troffers or 4’ LED linear ambient fixture (≥ 3,000 lumens)
To better align the proportion of measure costs covered by incentives with other lighting measure incentives

More details on these changes are available here

Changes to the Retrofit program in September 2021 are part of a series of planned, semi-annual updates that will be made to the program throughout the 2021-2024 period. The next program update is expected to be made in Q1 2022. A 30-day market notice period is provided for each semi-annual program update.

As a reminder, stakeholders may submit new energy-efficient measures for consideration to be included in future updates to the program.

Program News July 12, 2021

New prescriptive measure submissions

Do you want the IESO to consider a new measure for future inclusion in the Save on Energy Retrofit program? A form is available here to submit a new measure for consideration to be added to the program.

If you previously submitted a measure for consideration to be included in the Retrofit program, please see this page for information on key dates, how the submissions are evaluated and the results of the review of the submissions.

Program News June 30, 2021

Deadline to submit new measures for consideration for winter 2022 Retrofit program update

Retrofit program incentives and measures will be updated throughout the course of the four-year framework, based on marketplace feedback and changing market conditions. A new measure submission form is available to accommodate such suggestions from the marketplace.

Forms with new measures for consideration that are submitted by July 30, 2021, will be considered for inclusion in a program update planned for winter 2022. Forms submitted after that date will be considered for future program updates.

Program News March 8, 2021

Minor updates to the Retrofit program in April 2021

Some changes will be made to the Retrofit program effective April 8, 2021; these changes include clarifications and minor updates based on feedback received from Retrofit program participants and changing market costs for eligible measures.

Incentives for three lighting categories are being updated to better align with the actual cost for these energy-efficient lights. These categories are:

  • LED high bay fixtures ($10 to $20 reduction dependent on fixture size)
  • T8 LED Tube/U-Bend replacement lamps ($1 to $2 reduction dependent on lamp size)
  • T5 LED Tube replacement lamps ($1 to $2 reduction dependent on lamp output)

More detail is available here >

In addition, larger chillers and variable frequency drives will be eligible for program incentives. Tank sizes for compressed air measures eligible for incentives are also being adjusted to more closely match standard ranges sold in the market. More details on these program revisions will be posted by March 22, 2021, at the link above.

Other changes in this update include: 

  • The Program Requirements and the Participant Agreement are being updated to correct some inconsistencies and to clarify the meaning of some items. 
  • Worksheets, now optional, are being updated to remove references to proof of payment. In addition, the quality assurance/quality control (QA/QC) requirements for the program are being updated to require proof of payment for projects with an incentive higher than $20,000 and for smaller projects chosen as random samples.
  • The eligibility requirements for new construction projects are being clarified: energy-efficient equipment is eligible for incentives for a new facility or an addition to an existing facility provided the facility meets the program requirements and is connected to the electricity grid when the application is pre-approved. 

The revised Participant Agreement and Program Requirements, including the eligibility requirements, will be available on April 8 on the Save on Energy website and on the Retrofit portal.

The changes being made to the Retrofit program in April are the first in a series of planned semi-annual updates that will be made to the program throughout the 2021-2024 CDM Framework. The next update is expected to be made in late summer 2021. Changes to the Retrofit program will be accompanied by a 30-day market notice period. As a reminder, a form is available for stakeholders to submit new energy-efficient measures for consideration to be included in future updates to the program.

Program News February 9, 2021

Deadline to submit new measure form for summer 2021 program update

A new Retrofit program launched on Jan. 4, 2021, with prescriptive-only measures. Incentives and measures will be updated throughout the course of the four-year framework, based on marketplace feedback. A new process is available on the Save on Energy website to accommodate such suggestions.

Forms with suggestions for new measures that are submitted by Feb. 28, 2021, will be considered for inclusion in a program update planned for summer 2021. Forms submitted after that date will be considered for a future program update.

Program News January 20, 2021

Energy Efficiency Services Request for Vendor of Record Open for Submissions

The IESO has issued a new Energy Efficiency Services Request for Vendor of Record (RVOR) to support the delivery of the 2021-2024 CDM Framework. The RVOR can be found on MERX. Please note that you must be registered with Merx to be able to download all the relevant documents relating to this procurement. The categories of work covered under this RVOR may include, but are not limited to, engineering services, evaluation services, market research services, and program and policy design services.

The final RFP timelines are set out in the table below.

Item Deadline

Issue Date of RVOR

Tuesday January 19, 2021

Proponents' Deadline for Questions

3:00:00 pm on Monday February 1, 2021

Posting of Responses to Questions

Friday February 12, 2021

Deadline for Issuing Adenda

Friday February 12, 2021

Proposal Submission Deadline

3:00:00 pm on Monday March 1, 2021

Any questions must be submitted by following the instructions in the RVOR document.

Events & Meetings January 15, 2021

Webinar: Learn about the new Retrofit program

Whether you are making energy-efficient upgrades to your business or selling energy-efficient solutions to customers, you will want to know about the financial incentives available through the new Save on Energy Retrofit program. We invite you to join this session to learn about the new program and how your business can benefit from participating.

Topics covered during the webinar will include:

  • What’s changed in the Retrofit program
  • Retrofit Portal tips and tools
  • Measure updates
  • A review of the most common questions received by the Save on Energy team so far in 2021

A Q&A session will follow the presentation so that we can answer your questions.


Webinar: “The new Save on Energy Retrofit program”
Friday, January 29, 2021
9:30 a.m. – 10:30 a.m.
password: Retro


No pre-registration is required. Just add this event to your calendar and then click this link (password: Retro) to join the webinar on January 29, or you can call in using these instructions:

  • Call-in toll-free number (US/Canada): 1-855-244-8681
  • Access code: 127 722 7494
Program News January 4, 2021

New Save on Energy programs available now

Information on new programs available over the next four years is now available. Interested participants are encouraged to Contact a Save on Energy representative with questions and for information on the available opportunities for their businesses. Learn more by visiting the business and industry web page.

Program News December 8, 2020

New Save on Energy Programs Launching January 2021

Information on new programs launching the week of January 4, 2021, is now available. Details include a complete list of measures and incentives available for programs and provide a summary of what customers can expect over the course of the four-year framework.

Contact a Save on Energy representative for questions. Learn more on the program details page.

Program News November 20, 2020

Retrofit Application Deadline

Retrofit applications are required to be submitted by December 4, 2020, to provide sufficient time for reviews before the December 31, 2020, pre-approval deadline.

Submitting an application by December 4, 2020, does not guarantee pre-approval of your project. Applications are being reviewed in the order in which they are submitted. Should your application not receive pre-approval and your project is eligible, you may apply for incentives under the new Retrofit program launching in January 2021. Please visit for more information.

Tips to help you meet the deadline:

  • Test and check your Retrofit Portal password as soon as possible and prior to submitting an application as account resets can take up to four business days.
  • Respond to any questions from your Technical Reviewer as quickly as possible.
  • Access Retrofit Resources for checklists, videos and guides for further tips on a smooth application process.

Contact a Save on Energy representative for additional information and questions.

Program News November 12, 2020

New Retrofit application submission deadline, and latest details on the 2021 - 2024 CDM Framework

Save on Energy Retrofit applications under the current Interim Framework (IF) must be submitted by December 4, 2020

Previously announced IF deadlines remain unchanged: To be eligible for a project incentive through the Retrofit program, applications must receive pre-approval by December 31, 2020, and projects must be completed by December 31, 2021. Submitting an application by the deadline does not guarantee pre-approval by December 31, 2020.  

The new 2021 - 2024 Conservation and Demand Management Framework will be active the week of January 4, 2021. Learn more about specific program details, such as the removal of the custom track under Retrofit, and when to expect measure and incentive-related updates.

Please contact Retrofit Support with any questions, and make sure to check out these helpful Retrofit resources to help you have a smooth application experience.

Program News September 24, 2020

Reminder of Retrofit program timelines

To be eligible for a project incentive through the Retrofit program, applications must receive pre-approval by December 31, 2020, and projects must be completed by December 31, 2021. While the IESO recently announced that certain timelines for Conservation First Framework projects have been extended, the current deadlines for pre-approvals and project completion dates in the Interim Framework (which began in March 2019) remain unchanged.  

Achieving pre-approval includes the IESO’s technical review process, which typically takes two to eight weeks to complete, depending on the size and complexity of the project and completeness of the project application. The IESO recommends that applications be submitted by the end of October to ensure there is sufficient time to obtain pre-approval.   

Applicants are encouraged to use fast-track processes where available for certain projects in the prescriptive track with incentives less than $6,000, as pre-approval can occur in one or two days. Contact your Save on Energy representative to see if your project is eligible for the fast-track process.  

Please contact Retrofit support with any questions and check out these helpful resources.

Events & Meetings September 23, 2020

Webinar Series: Meet measurement and verification (M&V) requirements for the Retrofit program

Retrofit Applicant Representatives and Participants – Are you unsure about how to meet measurement and verification (M&V) requirements in order to meet the December 31, 2020 pre-approval deadline? Join us for in-depth information about the M&V process in our webinar series. Sample M&V plans and reports will be provided and reviewed in detail.

Part 1:
Understanding the basics and using M&V plans as part of the Retrofit pre-approval
September 29, 10:00 – 11:00 a.m.
Learn more and sign up

Part 2:
M&V reporting for your Retrofit post-project approval
October 7, 10:00 – 11:00 a.m.
Learn more and sign up

Dates may be subject to change. Registrants will be notified in advance of any changes.

Program News September 4, 2020

Prescriptive lighting and prescriptive exterior lighting worksheets updated

Revised prescriptive lighting and prescriptive exterior lighting worksheets for the Retrofit program have been uploaded to the website, effective August 31, 2020.

The changes include:

  • language clarifying one-to-one replacements for prescriptive lighting,
  • base case requirements for LED high bay, and
  • dimming sensor eligibility under occupancy sensors.

For the exterior worksheet, clarifying language for one-to-one replacements and an additional area for existing baseline input have also been added. There are no changes to incentives or measure assumptions. Please review these latest worksheets when applying for these measures.

Program News August 14, 2020

Update to horticultural worksheet

The Retrofit program’s horticultural lighting worksheet has been updated effective August 14, 2020. The new version should be used from this date forward.

Changes have been made to the worksheet to present peak demand savings; previously, the worksheet only displayed energy savings. The worksheet has also been updated to calculate incentives based on the greater of $800/kW or $0.1/kWh. The previous worksheet only calculated the energy incentive. Incentives are still capped at 50 percent of eligible project costs.

Program News July 31, 2020

Additional functionality now available in the Retrofit portal

Updates have been made to the Retrofit portal that will now enable applicants to perform the following functions that previously could not be completed without the help of the Retrofit support line:

  • Add an applicant representative at any point after creating a new application
  • Update the applicant for my applications
  • Update the applicant representative for my applications
  • Accept an applicant update initiated by an applicant representative for my applications.

In addition to new functionality for applicants, applicant representatives can now perform the following functions themselves without requiring support:

  • Update the applicant for my applications
  • Update the applicant representative for my applications.

Guides for Applicants and Applicant Reps have been created to walk you through how to access and complete these functions. They are available on the Retrofit Resources and Support web page.

If you have any difficulties completing the actions above, please contact your Save on Energy representative or the Retrofit support line for assistance.

Program News July 17, 2020

New materials available to ensure a smooth Retrofit program journey

New materials have been posted on the Save on Energy website to make it easier to ensure you have covered everything you need to do for your Retrofit program application.

Referring to the new pre-approval checklist and post-approval checklist will help ensure you have gathered all the information and taken all the necessary steps to ensure a smooth review of your application.

The new invoice guide and template can help you prepare your incentive invoice once your post-project submission has been approved (or for an advance incentive, if applicable). These resources tell your everything you need to know about creating and submitting an invoice for your incentive to the Retrofit program. Applicants are free to use their existing invoice template as long as it contains the required information.

Events & Meetings June 23, 2020

Webinar Series: Setting your Retrofit application up for success

Interested in learning how to submit Retrofit applications that set you up for success, provide what you need for a smooth review, and make collecting your incentive easy? Join us for easy-to-follow best practices in our webinar series!

Sign up:

Program News March 17, 2020

Response to COVID-19

Effective Monday, March 16, 2020, the IESO has requested that its program delivery vendors refrain from any in-person interactions with new or existing customers of the 2019-2020 Interim Framework Save on Energy programs until further notice. This includes site visits to customer facilities, participation in trade or customer events or other in-person meetings.  

This IESO is implementing these temporary precautionary measures in response to COVID-19 to safeguard the health of its employees, customers and vendors, and to continue to fulfill its responsibility to ensure the reliable operation of the Ontario electricity grid. 

As the situation with COVID-19 continues to unfold, the IESO is paying close attention to statements by the World Health Organization and government entities here in Canada.

The IESO will continue to provide updates and a list of FAQs can be found here.

Program News February 21, 2020

Retrofit program support

Save on Energy account representatives are now available to help move applications from pre-approval to project completion and all steps in-between. Representatives can help answer questions about the program and provide advice on your upcoming energy-efficiency projects. For more information on how to get in touch with a Save on Energy representative in your area, please call the Retrofit program Support line at

Program News February 21, 2020

Greenhouse LED Grow Light Regional Incentive

Do you have greenhouse customers in the Windsor-Essex or Chatham-Kent area? For a limited time, greenhouses in these areas are eligible to receive an enhanced LED grow light incentive through the Retrofit program. This incentive is specifically designed to help manage increasing energy demand in these areas and help local greenhouses better manage their electricity costs.


Program News February 20, 2020

Heating and Cooling program deadline

If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.

For any questions you may have, please contact or call 1-877-688-3062

Events & Meetings November 21, 2019

Webinar: Program updates, closing projects and answers to your questions

Join us as we walk through Retrofit program updates, discuss how to move projects from pre-approval to completion and answer your questions from our survey. We’ll also cover the Achievable Potential Study and what it says about energy efficiency opportunities for Ontario businesses into the next decade.

DATE: Thursday, November 28, 2019
TIME: 8:00 a.m. – 8:45 p.m.


Program News October 11, 2019

Helping Greenhouses Grow

Ontario’s Greenhouses are a large consumer of electricity across the province, consuming more than 1.4 MWh per year and consumption is expected to grow to 3.9 MWh by 2024.  

The recently released Greenhouse Energy Profile Study summarizes how energy is used across the sector and provides insight into how greenhouses can utilize energy efficiency and innovative solutions to help their businesses grow. 

The energy it takes to power a greenhouse all adds up. Through incentives for equipment upgrades and replacements like switching out lighting or installing high-efficiency pumps greenhouses can significantly reduce the amount of electricity required to grow their crops. 

With opportunities available through the Save on Energy Retrofit program, there is plenty of energy savings potential. 

Visit to learn more.

Training September 30, 2019

Making the case for energy efficiency

Learn how to present and sell the added value of energy-efficiency projects to any client or stakeholder at this Dollar to $ense workshop. This one-day training is coming to Toronto on October 17 – don’t miss out on taking part. Plus, you could receive up to 75 per cent off the workshop cost through Save on Energy incentives. Learn more about our training incentives here.

DATE: October 17, 2019
TIME: 8:30 a.m. – 4:30 p.m.
LOCATION: The Bond Hotel, 65 Dundas Street East, Downtown Toronto

Events & Meetings September 20, 2019

A quick guide to Retrofit program rules

Having a strong understanding of the Retrofit program rules helps ensure an easy application process for your project. Join us for this 45-minute webinar to learn the ins and outs of the Retrofit program rules.

DATE: September 26, 2019
TIME: 8 a.m. – 8:45 a.m.


Events & Meetings August 20, 2019

Webinar: Retrofit Applications 101 

Find out what technical reviewers are looking for when approving Retrofit applications. In this 45-minute webinar, you will learn tips on how to use the Retrofit portal more effectively, as well as information that can get your applications approved faster.

DATE: August 29, 2019
TIME: 8 a.m. - 8:45 a.m.


Program News July 18, 2019

New incentives through the Retrofit Program

A series of changes to certain measures and incentive levels in the Retrofit program will take effect on August 12, 2019.

New incentives cover products on the market that were identified as a priority by the industry and offer customers more choice to meet their energy-efficiency needs. The additions include more options for LED lighting as well as some prescriptive compressed air measures. 
Retrofit changes also include reductions to incentive levels for some existing lighting measures, with the exception of exit signs and lighting controls.

In addition, the IESO has been working to reduce the processing times for Retrofit applications, and the timelines for review have been reduced to two weeks. With these faster turnaround times, customers are able to begin projects sooner to achieve more savings over the long term. 
For further details on the program changes and a listing of the new measures and incentives, please visit the Retrofit program update webpage.

Please note that the updated Retrofit worksheets will be available on the website on August 12, 2019.

Events & Meetings May 9, 2019

Save on Energy at Energy Solutions Expo

Learn how energy efficiency and Save on Energy programs can benefit businesses, no matter the size or sector, at the Energy Solutions Expo (ESX) on May 29. The Save on Energy team will also be providing an overview on the new Retrofit program portal, and how to use it effectively.

Save 50 per cent with promo code: ESX50.

Learn more about the event

Program News May 2, 2019

Update on the Retrofit program

Starting May 13, 2019 the following changes will take effect.

  • Increasing the minimum incentive levels. For a prescriptive project, the new minimum will be $500 (from $100) and for a custom project, the new minimum will be $1500 (from $500).
    • Customers can still bundle measures within an application to achieve the new minimum incentive level.
  • Placing a cap on prescriptive incentives at the lesser of:
    • the prescriptive incentive amount as shown in the Retrofit Portal; or
    • 50 per cent of the eligible costs, which will now include installation and disposal costs.
  • Removing the Tenant Sub-Metering Advance incentive, a rarely used program option.
  • Performing minor patches and updates to the Retrofit Portal.

Changes will only affect new applications submitted on or after May 13.

If you have any questions about the changes or the Retrofit program in general, please contact or call the Retrofit support line at 1-844-303-5542.

Training April 11, 2019

Training for new Retrofit portal

This webinar will provide an overview of the new Retrofit portal, instructions on how to register for the new portal and "how to" guidance on submitting an application from start to finish.

If you are interested in live webinar training, please register for one of the following sessions:

  • April 17, 9 a.m. – noon (event has ended)
  • April 24, 9 a.m. – noon (event has ended)
  • May 1, 9 a.m. – noon (event has ended)

A detailed user guide as well as a webinar training recording are available on the Retrofit resources and support page.

Training April 11, 2019

Webinar Recording for Lighting Contractors

For lighting contractors: The recording for our second webinar — Drive Customer Sales and Increase Value with Lighting Fundamentals  — is now available. Please email to make a request.

Learn how to use eight lighting fundamental principles to grow customer satisfaction and reduce risk exposure in this free lighting fundamentals webinar.

Request by email

Visit the Knowledge Centre for our first webinar and other resources, to help both you and your customers move forward in your businesses.

Program News April 5, 2019

March 29 webinar slides available

The IESO is now delivering the Retrofit program directly to customers, rather than through local hydro companies. To support this effort, we are launching a new Retrofit Portal on April 8, that offers a streamlined self-application service with improved functionality and enhanced security.

If you missed the March 29 webinar on the program changes and the Retrofit Portal walk-through, the slides can be found here.

For any questions about the Retrofit program and Retrofit Portal, please contact

Events & Meetings March 26, 2019

Webinar - Information on Retrofit program and application portal changes 

Calling all Retrofit applicant representatives and trade allies: Join us on Friday March 29, 2019, between
10 a.m. and 11 a.m.
for an informational webinar on what you need to know about the changes to the Retrofit program and application portal.

Please make a note in your calendar, as no separate invitation will be sent. No pre-registration is necessary. Spaces are limited.

To join the event click here
Webinar password: Changes

  • Please note that if you are experiencing audio difficulties, you can dial into the number below; however, this is a listen only feature.
  • Call-in toll-free number (US/Canada):
    Access code: 668 871 101

Questions about Retrofit may be submitted after the webinar to

Program News March 21, 2019

Save on Energy is changing

The provincial government has announced changes to the Save on Energy suite of programs that will affect a number of the programs supported by contractors and other allies.

Program News March 21, 2019

Updates to the Retrofit Portal 

The Retrofit application portal will not be available between March 31 at 6 p.m. and April 8 at 9 a.m. as we prepare for the launch of a new portal. The new portal will provide a consistent customer experience, improved functionality and enhanced security. During this time you will not be able to create a new application or work on an existing one.  

Training resources on the new portal for Applicants and Applicant Representatives are available; find them here.

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