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News and updates

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Events & Meetings September 25, 2020

Webinar Series: Meet measurement and verification (M&V) requirements for the Retrofit program

Retrofit Applicant Representatives and Participants – Are you unsure about how to meet measurement and verification (M&V) requirements in order to meet the December 31, 2020 pre-approval deadline? Join us for in-depth information about the M&V process in our webinar series. Sample M&V plans and reports will be provided and reviewed in detail.

Part 1:
Understanding the basics and using M&V plans as part of the Retrofit pre-approval
September 29, 10:00 – 11:00 a.m.
Learn more and sign up

Part 2:
M&V reporting for your Retrofit post-project approval
October 7, 10:00 – 11:00 a.m.
Learn more and sign up

Dates may be subject to change. Registrants will be notified in advance of any changes.

Program News September 24, 2020

Reminder of Retrofit program timelines

To be eligible for a project incentive through the Retrofit program, applications must receive pre-approval by December 31, 2020, and projects must be completed by December 31, 2021. While the IESO recently announced that certain timelines for Conservation First Framework projects have been extended, the current deadlines for pre-approvals and project completion dates in the Interim Framework (which began in March 2019) remain unchanged.  

Achieving pre-approval includes the IESO’s technical review process, which typically takes two to eight weeks to complete, depending on the size and complexity of the project and completeness of the project application. The IESO recommends that applications be submitted by the end of October to ensure there is sufficient time to obtain pre-approval.   

Applicants are encouraged to use fast-track processes where available for certain projects in the prescriptive track with incentives less than $6,000, as pre-approval can occur in one or two days. Contact your Save on Energy representative to see if your project is eligible for the fast-track process.  

Please contact Retrofit support with any questions and check out these helpful resources.

Program News September 4, 2020

Prescriptive lighting and prescriptive exterior lighting worksheets updated

Revised prescriptive lighting and prescriptive exterior lighting worksheets for the Retrofit program have been uploaded to the website, effective August 31, 2020.

The changes include:

  • language clarifying one-to-one replacements for prescriptive lighting,
  • base case requirements for LED high bay, and
  • dimming sensor eligibility under occupancy sensors.

For the exterior worksheet, clarifying language for one-to-one replacements and an additional area for existing baseline input have also been added. There are no changes to incentives or measure assumptions. Please review these latest worksheets when applying for these measures.

Program News August 14, 2020

Update to horticultural worksheet

The Retrofit program’s horticultural lighting worksheet has been updated effective August 14, 2020. The new version should be used from this date forward.

Changes have been made to the worksheet to present peak demand savings; previously, the worksheet only displayed energy savings. The worksheet has also been updated to calculate incentives based on the greater of $800/kW or $0.1/kWh. The previous worksheet only calculated the energy incentive. Incentives are still capped at 50 percent of eligible project costs.

Program News July 31, 2020

Additional functionality now available in the Retrofit portal

Updates have been made to the Retrofit portal that will now enable applicants to perform the following functions that previously could not be completed without the help of the Retrofit support line:

  • Add an applicant representative at any point after creating a new application
  • Update the applicant for my applications
  • Update the applicant representative for my applications
  • Accept an applicant update initiated by an applicant representative for my applications.

In addition to new functionality for applicants, applicant representatives can now perform the following functions themselves without requiring support:

  • Update the applicant for my applications
  • Update the applicant representative for my applications.

Guides for Applicants and Applicant Reps have been created to walk you through how to access and complete these functions. They are available on the Retrofit Resources and Support web page.

If you have any difficulties completing the actions above, please contact your Save on Energy representative or the Retrofit support line for assistance.

Program News July 17, 2020

New materials available to ensure a smooth Retrofit program journey

New materials have been posted on the Save on Energy website to make it easier to ensure you have covered everything you need to do for your Retrofit program application.

Referring to the new pre-approval checklist and post-approval checklist will help ensure you have gathered all the information and taken all the necessary steps to ensure a smooth review of your application.

The new invoice guide and template can help you prepare your incentive invoice once your post-project submission has been approved (or for an advance incentive, if applicable). These resources tell your everything you need to know about creating and submitting an invoice for your incentive to the Retrofit program. Applicants are free to use their existing invoice template as long as it contains the required information.

Events & Meetings June 23, 2020

Webinar Series: Setting your Retrofit application up for success

Interested in learning how to submit Retrofit applications that set you up for success, provide what you need for a smooth review, and make collecting your incentive easy? Join us for easy-to-follow best practices in our webinar series!

Sign up:

Program News March 17, 2020

Response to COVID-19

Effective Monday, March 16, 2020, the IESO has requested that its program delivery vendors refrain from any in-person interactions with new or existing customers of the 2019-2020 Interim Framework Save on Energy programs until further notice. This includes site visits to customer facilities, participation in trade or customer events or other in-person meetings.  

This IESO is implementing these temporary precautionary measures in response to COVID-19 to safeguard the health of its employees, customers and vendors, and to continue to fulfill its responsibility to ensure the reliable operation of the Ontario electricity grid. 

As the situation with COVID-19 continues to unfold, the IESO is paying close attention to statements by the World Health Organization and government entities here in Canada.

The IESO will continue to provide updates and a list of FAQs can be found here.

Program News February 21, 2020

Retrofit program support

Save on Energy account representatives are now available to help move applications from pre-approval to project completion and all steps in-between. Representatives can help answer questions about the program and provide advice on your upcoming energy-efficiency projects. For more information on how to get in touch with a Save on Energy representative in your area, please call the Retrofit program Support line at

Program News February 21, 2020

Greenhouse LED Grow Light Regional Incentive

Do you have greenhouse customers in the Windsor-Essex or Chatham-Kent area? For a limited time, greenhouses in these areas are eligible to receive an enhanced LED grow light incentive through the Retrofit program. This incentive is specifically designed to help manage increasing energy demand in these areas and help local greenhouses better manage their electricity costs.


Program News February 20, 2020

Heating and Cooling program deadline

If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.

For any questions you may have, please contact or call 1-877-688-3062

Events & Meetings November 21, 2019

Webinar: Program updates, closing projects and answers to your questions

Join us as we walk through Retrofit program updates, discuss how to move projects from pre-approval to completion and answer your questions from our survey. We’ll also cover the Achievable Potential Study and what it says about energy efficiency opportunities for Ontario businesses into the next decade.

DATE: Thursday, November 28, 2019
TIME: 8:00 a.m. – 8:45 p.m.


Program News October 11, 2019

Helping Greenhouses Grow

Ontario’s Greenhouses are a large consumer of electricity across the province, consuming more than 1.4 MWh per year and consumption is expected to grow to 3.9 MWh by 2024.  

The recently released Greenhouse Energy Profile Study summarizes how energy is used across the sector and provides insight into how greenhouses can utilize energy efficiency and innovative solutions to help their businesses grow. 

The energy it takes to power a greenhouse all adds up. Through incentives for equipment upgrades and replacements like switching out lighting or installing high-efficiency pumps greenhouses can significantly reduce the amount of electricity required to grow their crops. 

With opportunities available through the Save on Energy Retrofit program, there is plenty of energy savings potential. 

Visit to learn more.

Training September 30, 2019

Making the case for energy efficiency

Learn how to present and sell the added value of energy-efficiency projects to any client or stakeholder at this Dollar to $ense workshop. This one-day training is coming to Toronto on October 17 – don’t miss out on taking part. Plus, you could receive up to 75 per cent off the workshop cost through Save on Energy incentives. Learn more about our training incentives here.

DATE: October 17, 2019
TIME: 8:30 a.m. – 4:30 p.m.
LOCATION: The Bond Hotel, 65 Dundas Street East, Downtown Toronto

Events & Meetings September 20, 2019

A quick guide to Retrofit program rules

Having a strong understanding of the Retrofit program rules helps ensure an easy application process for your project. Join us for this 45-minute webinar to learn the ins and outs of the Retrofit program rules.

DATE: September 26, 2019
TIME: 8 a.m. – 8:45 a.m.


Events & Meetings August 20, 2019

Webinar: Retrofit Applications 101 

Find out what technical reviewers are looking for when approving Retrofit applications. In this 45-minute webinar, you will learn tips on how to use the Retrofit portal more effectively, as well as information that can get your applications approved faster.

DATE: August 29, 2019
TIME: 8 a.m. - 8:45 a.m.


Program News July 18, 2019

New incentives through the Retrofit Program

A series of changes to certain measures and incentive levels in the Retrofit program will take effect on August 12, 2019.

New incentives cover products on the market that were identified as a priority by the industry and offer customers more choice to meet their energy-efficiency needs. The additions include more options for LED lighting as well as some prescriptive compressed air measures. 
Retrofit changes also include reductions to incentive levels for some existing lighting measures, with the exception of exit signs and lighting controls.

In addition, the IESO has been working to reduce the processing times for Retrofit applications, and the timelines for review have been reduced to two weeks. With these faster turnaround times, customers are able to begin projects sooner to achieve more savings over the long term. 
For further details on the program changes and a listing of the new measures and incentives, please visit the Retrofit program update webpage.

Please note that the updated Retrofit worksheets will be available on the website on August 12, 2019.

Events & Meetings May 9, 2019

Save on Energy at Energy Solutions Expo

Learn how energy efficiency and Save on Energy programs can benefit businesses, no matter the size or sector, at the Energy Solutions Expo (ESX) on May 29. The Save on Energy team will also be providing an overview on the new Retrofit program portal, and how to use it effectively.

Save 50 per cent with promo code: ESX50.

Learn more about the event

Program News May 2, 2019

Update on the Retrofit program

Starting May 13, 2019 the following changes will take effect.

  • Increasing the minimum incentive levels. For a prescriptive project, the new minimum will be $500 (from $100) and for a custom project, the new minimum will be $1500 (from $500).
    • Customers can still bundle measures within an application to achieve the new minimum incentive level.
  • Placing a cap on prescriptive incentives at the lesser of:
    • the prescriptive incentive amount as shown in the Retrofit Portal; or
    • 50 per cent of the eligible costs, which will now include installation and disposal costs.
  • Removing the Tenant Sub-Metering Advance incentive, a rarely used program option.
  • Performing minor patches and updates to the Retrofit Portal.

Changes will only affect new applications submitted on or after May 13.

If you have any questions about the changes or the Retrofit program in general, please contact or call the Retrofit support line at 1-844-303-5542.

Training April 11, 2019

Training for new Retrofit portal

This webinar will provide an overview of the new Retrofit portal, instructions on how to register for the new portal and "how to" guidance on submitting an application from start to finish.

If you are interested in live webinar training, please register for one of the following sessions:

  • April 17, 9 a.m. – noon (event has ended)
  • April 24, 9 a.m. – noon (event has ended)
  • May 1, 9 a.m. – noon (event has ended)

A detailed user guide as well as a webinar training recording are available on the Retrofit resources and support page.

Training April 11, 2019

Webinar Recording for Lighting Contractors

For lighting contractors: The recording for our second webinar — Drive Customer Sales and Increase Value with Lighting Fundamentals  — is now available. Please email to make a request.

Learn how to use eight lighting fundamental principles to grow customer satisfaction and reduce risk exposure in this free lighting fundamentals webinar.

Request by email

Visit the Knowledge Centre for our first webinar and other resources, to help both you and your customers move forward in your businesses.

Program News April 5, 2019

March 29 webinar slides available

The IESO is now delivering the Retrofit program directly to customers, rather than through local hydro companies. To support this effort, we are launching a new Retrofit Portal on April 8, that offers a streamlined self-application service with improved functionality and enhanced security.

If you missed the March 29 webinar on the program changes and the Retrofit Portal walk-through, the slides can be found here.

For any questions about the Retrofit program and Retrofit Portal, please contact

Events & Meetings March 26, 2019

Webinar - Information on Retrofit program and application portal changes 

Calling all Retrofit applicant representatives and trade allies: Join us on Friday March 29, 2019, between
10 a.m. and 11 a.m.
for an informational webinar on what you need to know about the changes to the Retrofit program and application portal.

Please make a note in your calendar, as no separate invitation will be sent. No pre-registration is necessary. Spaces are limited.

To join the event click here
Webinar password: Changes

  • Please note that if you are experiencing audio difficulties, you can dial into the number below; however, this is a listen only feature.
  • Call-in toll-free number (US/Canada):
    Access code: 668 871 101

Questions about Retrofit may be submitted after the webinar to

Program News March 21, 2019

Save on Energy is changing

The provincial government has announced changes to the Save on Energy suite of programs that will affect a number of the programs supported by contractors and other allies.

Program News March 21, 2019

Updates to the Retrofit Portal 

The Retrofit application portal will not be available between March 31 at 6 p.m. and April 8 at 9 a.m. as we prepare for the launch of a new portal. The new portal will provide a consistent customer experience, improved functionality and enhanced security. During this time you will not be able to create a new application or work on an existing one.  

Training resources on the new portal for Applicants and Applicant Representatives are available; find them here.

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