News and updates

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October 4, 2022

Ministerial directive to expand 2021-2024 Conservation and Demand Management Framework

The IESO has received a ministerial directive in connection with the 2021-2024 Conservation and Demand Management (CDM) Framework to enable additional CDM programming through a $342 million increase to the budget, from $692 million to a total of just over $1 billion. This new funding and programming will deliver additional peak electricity demand savings of 285 megawatts (MW) and annual energy savings of 1.1 terawatt (TWh) by 2025; the four-year framework is expected to achieve a total of 725 MW of peak demand savings and 3.8 TWh of electricity savings. 

The IESO projected in its 2021 Annual Planning Outlook that there would be a need for additional electricity capacity beginning in 2025, and the 2022 Annual Acquisition Report identified necessary actions to ensure system reliability, including new energy-efficiency programs. The government accepted the IESO’s recommendation to roll out new and expanded energy-efficiency programs, which are among the lowest-cost ways of meeting system needs. These programs are expected to be available to eligible electricity consumers beginning in spring 2023. 

Read more about the enhanced 2021-2024 CDM Framework.

September 12, 2022

Retrofit Program Updates

Changes to the Save on Energy Retrofit program will come into effect on October 12, 2022.

Changes include:

  • new prescriptive measures that were proposed through the new measure submission process will be added to the prescriptive measures list 
  • incentive levels for select lighting products will be adjusted to reflect their saving opportunity
  • new, higher tiers for motors and variable frequency drives will be added
  • the eligibility criteria for demand controlled ventilation – interior conditioned spaces and for unitary AC equipment will be adjusted.

These program revisions have been made based on feedback received from program participants and Save on Energy Retrofit program delivery partners. 


Summary of Changes

Measure Update Rationale
Refrigerated display cabinet doors Added as a new prescriptive measure Based on feedback from the market and the product’s ability to reduce summer peak demand
Refrigeration rack efficiency discus or scroll compressor Added as a new prescriptive measure Based on feedback from the market and the product’s ability to reduce summer peak demand
Integral LED troffer Incentives reduced To align incentives more closely with energy and demand savings achieved
LED linear ambient fixture Incentives reduced To align incentives more closely with energy and demand savings achieved
Motors Incentives available for new higher tiers (250 and 300 HP) Based on feedback from the market
Variable frequency drives Incentives available for new higher tiers (250 and 300 HP) Based on feedback from the market
Demand controlled ventilation – interior conditioned spaces Updated eligibility criteria Based on feedback from the market to clarify the eligibility for this measure
Unitary air conditioning equipment Updated eligibility criteria Based on feedback from the market to clarify the eligibility for this measure

More details on these changes are available here.

Changes to the Retrofit program in October 2022 are part of a series of planned, semi-annual updates that will be made to the program throughout the 2021-2024 period. The next program update is expected to be made in April 2023. A 30-day market notice period is provided for each semi-annual program update.

As a reminder, stakeholders may submit new energy-efficient measures for consideration to be included in future updates to the program.

June 29, 2022

Extension of Interim Framework Retrofit Project Completion Deadline

The IESO is extending the July 31, 2022, timeline for the completion of Interim Framework Save on Energy Retrofit Program projects to December 31, 2022. This applies to Retrofit projects that were pre-approved by the IESO between April 1, 2019, and December 31, 2020, as well as projects that were submitted for pre-approval by December 4, 2020, and that were subsequently pre-approved in 2021.

Energy-efficiency programs play a key role in meeting reliability needs by lowering overall electricity system demand. In addition, they are an important contributor to the economy in Ontario and help program participants manage their energy costs. The IESO recognizes that COVID-19 has continued to cause disruptions in supply chains and labour shortages, resulting in delays to anticipated completion dates of certain energy-efficiency projects.

More detailed information will be provided to affected Retrofit program participants.

June 9, 2022

Join us for easy-to-follow best practices in our Retrofit webinar series!

Are you a Save on Energy Retrofit Program applicant representative, or a frequent user of the Retrofit program? Do you need to spend less time on the incentive process and more time on projects? Join us for two free webinars that will help you plan your application to avoid delays, submit your documents through the Retrofit portal pain-free, use expert tips and tricks to resolve issues like password resets, and avoid incentive delays.

The first webinar (Tuesday, June 14th, 11 a.m. ET), Submitting a Retrofit pre-project application: Tips, tools, and best practices for a smooth application and review process, will focus on the application process.

The second webinar (Thursday, June 23rd, 11 a.m. ET), Preparing your Retrofit post-project submission: Tips, tools and best practices to efficiently receive your incentive, will focus on what to do after you’ve completed your project, to collect your incentive cheque.

Click here to register for the first webinar in this series, and here for the second. Dates are subject to change; registrants will be notified in advance of any changes. (If the registration links do not seem to work, please use another browser or device).

These webinars will incorporate the latest in portal and program updates.

Stay on after each webinar for a Q&A session.

March 8, 2022

Retrofit Program Updates

The following changes to the Save on Energy Retrofit program come into effect April 8, 2022:

  • new prescriptive measures proposed through the new measure submission process, as well as new measures that enable greater flexibility by allowing program participants to provide more information on their use

  • some prescriptive measures that were already available but for which participants will now be able to provide more information on their use.

Program revisions are based on feedback from program participants and Save on Energy Retrofit program delivery partners. The new and revised measures will not only provide program participants with greater flexibility, but will also improve the accuracy of savings and incentives allocated to the measures.

Summary of Changes

Measure Update Rationale

8’ LED ambient retrofit kits

Added as a new prescriptive measure

Based on feedback from the market and the product’s ability to reduce summer peak demand

Circulator pumps with electronically commutated motors (ECMs)

Added as a new prescriptive measure

Based on feedback from the market and the product’s ability to reduce summer peak demand

Networked lighting controls

Added as a new prescriptive measure

Based on feedback from the market and the product’s ability to reduce summer peak demand

Variable speed domestic cold water booster systems

Added as a new prescriptive measure with more required fields

To expand market opportunity and add flexibility for participants

Injection molding machines

Added as a new prescriptive measure with more required fields

To expand market opportunity and add flexibility for participants

HVAC and industrial chillers

Changing to prescriptive measures with more required fields

To more accurately capture savings and add flexibility for participants

More details on these changes are available here.

Changes to the Retrofit program in April 2022 are part of a series of planned, semi-annual updates that will be made to the program throughout the 2021-2024 period. The next program update is expected to be made in September 2022. A 30-day market notice period is provided for each semi-annual program update.

Program participants may also have noticed some recent changes in the Retrofit portal that include colour and wording changes and some new information bubbles, which are designed to make the portal more user-friendly.

As a reminder, stakeholders may submit new energy-efficient measures for consideration to be included in future updates to the program.

December 14, 2021

Ministerial Directive on further extension of certain timelines under the Conservation First Framework

The IESO has received a Ministerial directive dated December 9, 2021, to enable local distribution companies (LDCs) to further extend timelines for the completion of projects under certain eligible programs under the Conservation First Framework (CFF) to August 31, 2022. The directive also provides for the completion deadline to be further extended to December 31, 2022, if certain conditions are met.

These extensions are intended to offset the ongoing disruptions to project timelines caused by COVID-19 and to provide stability for program participants and those businesses involved in the delivery of conservation and demand management programs under the CFF. This is expected to be the last extension of project completion deadlines under the CFF; no further extensions are anticipated to be provided.

Participants in these CFF programs would have submitted applications and entered into participant agreements with their LDC before May 2019. Please direct your questions to your LDC if your project is eligible for a further extension of the completion deadline.

November 18, 2021

Evaluation reports tell the story of CDM effectiveness

Evaluation reports for conservation and demand management (CDM) programs that were in market during 2020 have now been published to the IESO website. Also available are Key Findings and Recommendations Reports for each program. These documents provide verified energy and demand savings as well as opportunities for improvement for the Save on Energy programs evaluated. 

An overall finding from the evaluations is that the programs delivered during the Interim Framework, which ran from April 1, 2019, to December 31, 2020, continue to deliver cost-effective energy and demand savings. To date, the Interim Framework has produced savings of 302 GWh and 55 MW persisting to 2022.

Evaluation processes provide confidence that energy efficiency is a reliable resource for system planning that persists on average for more than 10 years. At less than two cents per kilowatt-hour, energy efficiency is also a cost-effective energy resource for Ontario. Lessons learned from the evaluation of the Interim Framework have and will continue to help inform the design and implementation of 2021-2024 CDM Framework programs

Questions can be directed to evaluations@ieso.ca

October 21, 2021

Extension of Interim Framework Retrofit Project Completion Deadline

The IESO is extending the original December 31, 2021, timeline for the completion of Interim Framework Save on Energy Retrofit Program projects to July 31, 2022. This applies to Retrofit projects that were pre-approved by the IESO between April 1, 2019, and December 31, 2020, as well as projects that were submitted for pre-approval by December 4, 2020, and that were subsequently pre-approved in 2021.

Energy-efficiency programs are an important contributor to the economy in Ontario, and they help program participants manage their energy costs and lower overall electricity system demand. The IESO recognizes that COVID-19 has continued to cause disruptions in supply chains and labour shortages, and it has caused some facilities to be shut down temporarily, resulting in delays to anticipated completion dates of certain energy-efficiency projects.

More detailed information will be provided to affected Retrofit program participants.

August 20, 2021

Retrofit program updates

The following changes to the Retrofit program come into effect September 20, 2021.

Changes include new measures proposed through the new measure submission process, as well as updates to incentive levels, tiers and eligibility requirements on certain measures based on feedback from program participants and changing market prices for eligible measures.

Summary of changes

Measure Update Rationale
Creep heat controllers

(new measure)

Added as a prescriptive measure at $200 per unit incentive amount Based on feedback from the market and the product’s ability to reduce summer peak demand
T8 LED Tubes and U-bend replacement lamps

(new eligibility)

Changes to eligibility: added CSA C22.2 certification requirement. UL Type B tubes will only be accepted if certified and listed under UL 1598c or CSA C22.2 standard and known as "double ended" To account for products that are specific to the Canadian market
LED medium and high-bay fixtures

(new tiers)

Introduction of new tiers: five tiers (up from two) with incentives ranging from $50 to $150 per unit To expand market opportunity and more accurately capture savings
Demand control ventilation systems in enclosed parking garages

(new tiers)

New tier added to cover total exhaust fan capacity of >2.0 to ≤5 HP To expand market opportunity and more accurately capture savings
Integral LED troffers and LED linear ambient fixtures

(new incentive)

The following measures will see a $10 reduction in incentive amount:
  • 2’ x 2’ LED troffers or 2’ LED linear ambient fixture (≥ 2,000 lumens)
  • 1’ x 4’ LED troffers or 4’ LED linear ambient fixture (≥ 1,500 lumens
  • 2’ x 4’ LED troffers or 4’ LED linear ambient fixture (≥ 3,000 lumens)
To better align the proportion of measure costs covered by incentives with other lighting measure incentives

More details on these changes are available here

Changes to the Retrofit program in September 2021 are part of a series of planned, semi-annual updates that will be made to the program throughout the 2021-2024 period. The next program update is expected to be made in Q1 2022. A 30-day market notice period is provided for each semi-annual program update.

As a reminder, stakeholders may submit new energy-efficient measures for consideration to be included in future updates to the program.

July 12, 2021

New prescriptive measure submissions

Do you want the IESO to consider a new measure for future inclusion in the Save on Energy Retrofit program? A form is available here to submit a new measure for consideration to be added to the program.

If you previously submitted a measure for consideration to be included in the Retrofit program, please see this page for information on key dates, how the submissions are evaluated and the results of the review of the submissions.

July 6, 2021

Save on Energy is turning 10!

Save on Energy is celebrating its 10th anniversary in 2021! Delivered by the IESO, Save on Energy programs have proudly provided energy-efficiency opportunities and resources to more than 250,000 homes and businesses in all sectors across Ontario to help them better manage their electricity use, saving nearly 16 TWh of electricity since 2011. This is equivalent to powering 1.7 million homes for one year.

Learn more about Save on Energy’s energy-efficiency achievements over the past decade.

June 30, 2021

Deadline to submit new measures for consideration for winter 2022 Retrofit program update

Retrofit program incentives and measures will be updated throughout the course of the four-year framework, based on marketplace feedback and changing market conditions. A new measure submission form is available to accommodate such suggestions from the marketplace.

Forms with new measures for consideration that are submitted by July 30, 2021, will be considered for inclusion in a program update planned for winter 2022. Forms submitted after that date will be considered for future program updates.

June 14, 2021

Ministerial directive on further extension of certain timelines under the Conservation First Framework

The IESO has received a Ministerial directive that enables the IESO and LDCs to further extend timelines for the completion of certain projects under the Conservation First Framework (CFF) to December 31, 2021. These extensions are intended to offset the disruptions that continue to be caused by COVID-19 and provide stability for participants and those businesses involved in delivering conservation and demand management programs.

Program News March 8, 2021

Minor updates to the Retrofit program in April 2021

Some changes will be made to the Retrofit program effective April 8, 2021; these changes include clarifications and minor updates based on feedback received from Retrofit program participants and changing market costs for eligible measures.

Incentives for three lighting categories are being updated to better align with the actual cost for these energy-efficient lights. These categories are:

  • LED high bay fixtures ($10 to $20 reduction dependent on fixture size)
  • T8 LED Tube/U-Bend replacement lamps ($1 to $2 reduction dependent on lamp size)
  • T5 LED Tube replacement lamps ($1 to $2 reduction dependent on lamp output)


More detail is available here >

In addition, larger chillers and variable frequency drives will be eligible for program incentives. Tank sizes for compressed air measures eligible for incentives are also being adjusted to more closely match standard ranges sold in the market. More details on these program revisions will be posted by March 22, 2021, at the link above.

Other changes in this update include: 

  • The Program Requirements and the Participant Agreement are being updated to correct some inconsistencies and to clarify the meaning of some items. 
  • Worksheets, now optional, are being updated to remove references to proof of payment. In addition, the quality assurance/quality control (QA/QC) requirements for the program are being updated to require proof of payment for projects with an incentive higher than $20,000 and for smaller projects chosen as random samples.
  • The eligibility requirements for new construction projects are being clarified: energy-efficient equipment is eligible for incentives for a new facility or an addition to an existing facility provided the facility meets the program requirements and is connected to the electricity grid when the application is pre-approved. 

The revised Participant Agreement and Program Requirements, including the eligibility requirements, will be available on April 8 on the Save on Energy website and on the Retrofit portal.

The changes being made to the Retrofit program in April are the first in a series of planned semi-annual updates that will be made to the program throughout the 2021-2024 CDM Framework. The next update is expected to be made in late summer 2021. Changes to the Retrofit program will be accompanied by a 30-day market notice period. As a reminder, a form is available for stakeholders to submit new energy-efficient measures for consideration to be included in future updates to the program.

Program News February 9, 2021

Deadline to submit new measure form for summer 2021 program update

A new Retrofit program launched on Jan. 4, 2021, with prescriptive-only measures. Incentives and measures will be updated throughout the course of the four-year framework, based on marketplace feedback. A new process is available on the Save on Energy website to accommodate such suggestions.

Forms with suggestions for new measures that are submitted by Feb. 28, 2021, will be considered for inclusion in a program update planned for summer 2021. Forms submitted after that date will be considered for a future program update.

Program News January 20, 2021

Energy Efficiency Services Request for Vendor of Record Open for Submissions

The IESO has issued a new Energy Efficiency Services Request for Vendor of Record (RVOR) to support the delivery of the 2021-2024 CDM Framework. The RVOR can be found on MERX. Please note that you must be registered with Merx to be able to download all the relevant documents relating to this procurement. The categories of work covered under this RVOR may include, but are not limited to, engineering services, evaluation services, market research services, and program and policy design services.

The final RFP timelines are set out in the table below.

Item Deadline

Issue Date of RVOR

Tuesday January 19, 2021

Proponents' Deadline for Questions

3:00:00 pm on Monday February 1, 2021

Posting of Responses to Questions

Friday February 12, 2021

Deadline for Issuing Adenda

Friday February 12, 2021

Proposal Submission Deadline

3:00:00 pm on Monday March 1, 2021

Any questions must be submitted by following the instructions in the RVOR document.

Events & Meetings January 15, 2021

Webinar: Learn about the new Retrofit program

Whether you are making energy-efficient upgrades to your business or selling energy-efficient solutions to customers, you will want to know about the financial incentives available through the new Save on Energy Retrofit program. We invite you to join this session to learn about the new program and how your business can benefit from participating.

Topics covered during the webinar will include:

  • What’s changed in the Retrofit program
  • Retrofit Portal tips and tools
  • Measure updates
  • A review of the most common questions received by the Save on Energy team so far in 2021

A Q&A session will follow the presentation so that we can answer your questions.

 

Webinar: “The new Save on Energy Retrofit program”
Friday, January 29, 2021
9:30 a.m. – 10:30 a.m.
password: Retro

This webinar is no longer available.

Program News January 4, 2021

New Save on Energy programs available now

Information on new programs available over the next four years is now available. Interested participants are encouraged to Contact a Save on Energy representative with questions and for information on the available opportunities for their businesses. Learn more by visiting the program information web page.

January 4, 2021

2021-2024 Conservation and Demand Management Framework Program Plan

The Conservation and Demand Management (CDM) Framework Program Plan is an overview of the CDM programs to be delivered by the IESO, under the Save on Energy brand, from January 2021 to December 2024. The plan sets out forecast budgets and, where applicable, savings targets and estimated cost-effectiveness for the portfolio of CDM programs.

A breakdown of the 2021-2024 CDM Framework budget and targets is available here.

Program News December 8, 2020

New Save on Energy Programs Launching January 2021

Information on new programs launching the week of January 4, 2021, is now available. Details include a complete list of measures and incentives available for programs and provide a summary of what customers can expect over the course of the four-year framework.

Contact a Save on Energy representative for questions. Learn more on the program details page.

December 8, 2020

New Save on Energy Programs Launching January 2021

Information on new programs launching the week of January 4, 2021, is now available. Details include a complete list of measures and incentives available for programs and provide a summary of what customers can expect over the course of the four-year framework.

Visit the program details page for more information.

Program News November 20, 2020

Retrofit Application Deadline

Retrofit applications are required to be submitted by December 4, 2020, to provide sufficient time for reviews before the December 31, 2020, pre-approval deadline.

Submitting an application by December 4, 2020, does not guarantee pre-approval of your project. Applications are being reviewed in the order in which they are submitted. Should your application not receive pre-approval and your project is eligible, you may apply for incentives under the new Retrofit program launching in January 2021. Please visit SaveOnEnergy.ca for more information.

Tips to help you meet the deadline:

  • Test and check your Retrofit Portal password as soon as possible and prior to submitting an application as account resets can take up to four business days.
  • Respond to any questions from your Technical Reviewer as quickly as possible.
  • Access Retrofit Resources for checklists, videos and guides for further tips on a smooth application process.

Contact a Save on Energy representative for additional information and questions.

Program News November 12, 2020

New Retrofit application submission deadline, and latest details on the 2021 - 2024 CDM Framework

Save on Energy Retrofit applications under the current Interim Framework (IF) must be submitted by December 4, 2020

Previously announced IF deadlines remain unchanged: To be eligible for a project incentive through the Retrofit program, applications must receive pre-approval by December 31, 2020, and projects must be completed by December 31, 2021. Submitting an application by the deadline does not guarantee pre-approval by December 31, 2020.  

The new 2021 - 2024 Conservation and Demand Management Framework will be active the week of January 4, 2021. Learn more about specific program details, such as the removal of the custom track under Retrofit, and when to expect measure and incentive-related updates.

Please contact Retrofit Support with any questions, and make sure to check out these helpful Retrofit resources to help you have a smooth application experience.

November 4, 2020

2021-2024 CDM Framework Program Update

Electricity consumers now have access to information on program availability under the 2021-2024 CDM Framework, launching the week of January 4, 2021. New programs under the 2021-2024 CDM framework will continue to target those who need them most and include opportunities for commercial, industrial, institutional, on-reserve First Nations and income-eligible consumers.

Visit the program overview page for more information.

October 1, 2020

Ministerial directive to implement 2021-2024 CDM Framework

The IESO has received a Ministerial directive to implement a 2021-2024 Conservation and Demand Management Framework launching the week of January 4, 2021. The province recognizes the benefits of CDM programs to the electricity system and electricity consumers, as well as the contribution they provide to Ontario's economy and competitiveness.

Read more about the 2021–2024 CDM Framework.

Program News September 24, 2020

Reminder of Retrofit program timelines

To be eligible for a project incentive through the Retrofit program, applications must receive pre-approval by December 31, 2020, and projects must be completed by December 31, 2021. While the IESO recently announced that certain timelines for Conservation First Framework projects have been extended, the current deadlines for pre-approvals and project completion dates in the Interim Framework (which began in March 2019) remain unchanged.  

Achieving pre-approval includes the IESO’s technical review process, which typically takes two to eight weeks to complete, depending on the size and complexity of the project and completeness of the project application. The IESO recommends that applications be submitted by the end of October to ensure there is sufficient time to obtain pre-approval.   

Applicants are encouraged to use fast-track processes where available for certain projects in the prescriptive track with incentives less than $6,000, as pre-approval can occur in one or two days. Contact your Save on Energy representative to see if your project is eligible for the fast-track process.  

Please contact Retrofit support with any questions and check out these helpful resources.

Events & Meetings September 23, 2020

Webinar Series: Meet measurement and verification (M&V) requirements for the Retrofit program

Retrofit Applicant Representatives and Participants – Are you unsure about how to meet measurement and verification (M&V) requirements in order to meet the December 31, 2020 pre-approval deadline? Join us for in-depth information about the M&V process in our webinar series. Sample M&V plans and reports will be provided and reviewed in detail.

Part 1:
Understanding the basics and using M&V plans as part of the Retrofit pre-approval
September 29, 10:00 – 11:00 a.m.

Part 2:
M&V reporting for your Retrofit post-project approval
October 7, 10:00 – 11:00 a.m.


This webinar series is no longer available.
Program News September 4, 2020

Prescriptive lighting and prescriptive exterior lighting worksheets updated

Revised prescriptive lighting and prescriptive exterior lighting worksheets for the Retrofit program have been uploaded to the website, effective August 31, 2020.

The changes include:

  • language clarifying one-to-one replacements for prescriptive lighting,
  • base case requirements for LED high bay, and
  • dimming sensor eligibility under occupancy sensors.

For the exterior worksheet, clarifying language for one-to-one replacements and an additional area for existing baseline input have also been added. There are no changes to incentives or measure assumptions. Please review these latest worksheets when applying for these measures.

Program News August 14, 2020

Update to horticultural worksheet

The Retrofit program’s horticultural lighting worksheet has been updated effective August 14, 2020. The new version should be used from this date forward.

Changes have been made to the worksheet to present peak demand savings; previously, the worksheet only displayed energy savings. The worksheet has also been updated to calculate incentives based on the greater of $800/kW or $0.1/kWh. The previous worksheet only calculated the energy incentive. Incentives are still capped at 50 percent of eligible project costs.

Program News July 31, 2020

Additional functionality now available in the Retrofit portal

Updates have been made to the Retrofit portal that will now enable applicants to perform the following functions that previously could not be completed without the help of the Retrofit support line:1

  • Add an applicant representative at any point after creating a new application
  • Update the applicant for my applications
  • Update the applicant representative for my applications
  • Accept an applicant update initiated by an applicant representative for my applications.

In addition to new functionality for applicants, applicant representatives can now perform the following functions themselves without requiring support:

  • Update the applicant for my applications
  • Update the applicant representative for my applications.

Guides for Applicants and Applicant Reps have been created to walk you through how to access and complete these functions. They are available on the Retrofit Resources and Support web page.

If you have any difficulties completing the actions above, please contact your Save on Energy representative or the Retrofit support line for assistance.

July 23, 2020

Ministerial directive on extension of certain timelines under the Conservation First Framework 

The IESO has received a Ministerial directive to extend timelines for completion of certain projects and related deadlines under the predecessor conservation framework, Conservation First Framework (CFF) to June 30, 2021. These extensions are intended to offset the disruptions caused by COVID-19 and provide stability for participants and those businesses involved in delivering Conservation and Demand Management programs.

Program News July 17, 2020

New materials available to ensure a smooth Retrofit program journey

New materials have been posted on the Save on Energy website to make it easier to ensure you have covered everything you need to do for your Retrofit program application.

Referring to the new pre-approval checklist and post-approval checklist will help ensure you have gathered all the information and taken all the necessary steps to ensure a smooth review of your application.

The new invoice guide and template can help you prepare your incentive invoice once your post-project submission has been approved (or for an advance incentive, if applicable). These resources tell your everything you need to know about creating and submitting an invoice for your incentive to the Retrofit program. Applicants are free to use their existing invoice template as long as it contains the required information.

July 7, 2020

COVID-19 impacts on the Conservation First Framework

To help customers impacted by the COVID-19 health emergency, the Minister of Energy, Northern Development and Mines has issued a letter regarding the government’s intent to potentially enable the IESO to extend program timelines for projects under the Conservation First Framework (CFF).  The extension will not be available until formal notification from government is received, in the form of a Ministerial Directive.  For information regarding an extension to your project, please contact your local utility or IESO representative.

Events & Meetings June 23, 2020

Webinar Series: Setting your Retrofit application up for success

Interested in learning how to submit Retrofit applications that set you up for success, provide what you need for a smooth review, and make collecting your incentive easy? Join us for easy-to-follow best practices in our webinar series!

This webinar series is no longer available.
Program News March 17, 2020

Response to COVID-19

Effective Monday, March 16, 2020, the IESO has requested that its program delivery vendors refrain from any in-person interactions with new or existing customers of the 2019-2020 Interim Framework Save on Energy programs until further notice. This includes site visits to customer facilities, participation in trade or customer events or other in-person meetings.  

This IESO is implementing these temporary precautionary measures in response to COVID-19 to safeguard the health of its employees, customers and vendors, and to continue to fulfill its responsibility to ensure the reliable operation of the Ontario electricity grid. 

As the situation with COVID-19 continues to unfold, the IESO is paying close attention to statements by the World Health Organization and government entities here in Canada.

The IESO will continue to provide updates and a list of FAQs can be found here.

Program News February 21, 2020

Retrofit program support

Save on Energy account representatives are now available to help move applications from pre-approval to project completion and all steps in-between. Representatives can help answer questions about the program and provide advice on your upcoming energy-efficiency projects. For more information on how to get in touch with a Save on Energy representative in your area, please call the Retrofit program Support line at
1-844-303-5542.

Program News February 21, 2020

Greenhouse LED Grow Light Regional Incentive

Do you have greenhouse customers in the Windsor-Essex or Chatham-Kent area? For a limited time, greenhouses in these areas are eligible to receive an enhanced LED grow light incentive through the Retrofit program. This incentive is specifically designed to help manage increasing energy demand in these areas and help local greenhouses better manage their electricity costs.

This regional incentive is no longer available.
Program News February 20, 2020

Heating and Cooling program deadline

If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.

For any questions you may have, please contact hvacpayments@summerhill.com or call 1-877-688-3062

Program News February 20, 2020

Heating and Cooling program deadline

If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.

For any questions you may have, please contact hvacpayments@summerhill.com or call 1-877-688-3062

Program News February 20, 2020

Heating and Cooling program deadline

If you participated as a contractor in Save on Energy’s Heating and Cooling program, you may have received an email with information on customers who haven’t yet claimed their program incentive. If you are aware of any customers with outstanding incentives, please consider reaching out to them to help them through the final stages of the process. Customers have until March 1, 2020, to complete the application process. After this date, the IESO will no longer be able to process incentive payments as this program is no longer available.

For any questions you may have, please contact hvacpayments@summerhill.com or call 1-877-688-3062

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