Registering for the portal
Yes. While your profile information will appear in the new portal, you will need to set a new password. Sign up with the same email address used for your previous account and you will receive a reactivation email to activate your account by setting a new password and security questions. Your user name (which is your email address) will stay the same. Once you have set a new password, you can login to view your applications.
You will be able to sign up for a new account by filling out this form. The form submits a request to register for the portal. You will then receive an email to activate your account. The activation link will lead you to a page to set up a password and your security questions. Once you’ve completed these steps, you will be able to log into the new Retrofit application portal.
You will be able to view all applications associated with your User ID in the new Retrofit application portal. If you have more than one User ID, you will need to login with each User ID to see all your applications.
If you have questions on an application made before April 1, 2019, please contact your local hydro company.
Support for the Retrofit program
Support is available for customers of the Save on Energy Retrofit program to help complete applications, move applications from pre-approval to project completion and all steps in-between. Three service providers, CLEAResult (GTA), Aladaco (South West), and ICF (North and East) have Save on Energy representatives reaching out to customers to answer questions and provide advice on energy-efficiency projects through the Retrofit program. For more information or to get in touch with a Save on Energy representative in your area, please contact the Retrofit Support Line at 1-844-303-5542 or firstname.lastname@example.org.
The Save on Energy Retrofit representatives can help identify retrofit opportunities, clarify program requirements, help build and submit program applications, and help you close out projects. They can also visit your project site, and conduct in-person training for your team about how to navigate the Retrofit Portal, on worksheets, requirements and more.
Local hydro companies are still supporting the close-out of Retrofit applications from the previous framework—those that were pre-approved before May 1, 2019. If you are unable to reach your local hydro company, please contact the Retrofit Support Line at 1-844-303-5542 or email@example.com.
If requested, Save on Energy Retrofit representatives can provide customers with several options for contractors or suppliers that service their area and have previously successfully participated in the Save on Energy program. Please be aware that this is not a recommendation or endorsement of the named companies.
Contact your Save on Energy Retrofit representative prior to submitting your multi-site application to ensure smooth processing. Contact the Retrofit Support Line at 1-844-303-5542 or firstname.lastname@example.org to be assigned to a Save on Energy Retrofit representative.
Working with Applicant Representatives
Yes, you need to create an account to provide sign-off on the application. Even if you assign a third party (an applicant representative) to act on your behalf, as the Applicant, you will still need to submit the final application to the IESO so you will need an account to do that.
Both approaches work. An Applicant Representative can create a new application by first specifying the Applicant (or organization seeking the rebate) he or she is working for and then proceeding to create the new application. As an alternative, Applicants can also assign their application to an Applicant Representative to prepare the application. In all cases, however, the final application must be sent by the Applicant to the IESO for approval, through the Retrofit portal.
The Applicant Representative prepares and submits the application to the Applicant, who in turn reviews and submits the application to the IESO. Only an Applicant can officially submit a Retrofit application to the IESO.
When you begin your project is up to you. You can begin work once your application is submitted, or you may wait until your application receives pre-approval to ensure it meets program requirements. If you choose to start your project before your application is pre-approved, it is important to know there is a risk that your project may receive a lower than expected incentive amount, or that your project application may not be approved.
Before you start your project, you should also be aware that some projects are selected for quality assurance and quality control (QA/QC) based on incentive amounts and some smaller projects are selected at random. Photos are often required for this purpose – check the QA/QC Guidelines and Photo Best Practices to make sure you have what you might need.
There is no grace period for submitting an application for a project that has already started. As described in the program requirements, participants must not have entered into a binding commitment prior to applying to the Retrofit program.
Once your incentive invoice has been approved, it should take between four and eight weeks to receive your incentive.
Save on Energy Retrofit program projects that were pre-approved by local hydro companies before April 1, 2019, have to be in-service by December 31, 2020.
Retrofit projects submitted after April 1, 2019, or that were not pre-approved by local hydro companies by that deadline have to be in-service by December 31, 2021. Retrofit projects must receive pre-approval by December 31, 2020.
It is always best to complete all the information in the application, but we recognize that sometimes that isn’t possible, for example, when a tender process hasn’t been concluded. In this case, applicants should estimate the project costs and include a note explaining why they are estimated and when actual costs are expected to be available. This will help the technical reviewer understand why estimated costs were included in the application.
Pre-approval means that the IESO has reviewed your application and the project has been deemed eligible for a Retrofit program incentive. A formal notice will be sent via the Retrofit portal stating that you may proceed with the project in accordance with the program requirements.
Most application pre-approvals take about 2-3 weeks to complete. The length of the approval time can often depend on the complexity of the project and the amount of follow up required.
If a high volume of applications has been received, pre-approval time may exceed this timeline. We recommend checking in with your technical reviewer or signing in to your Retrofit portal account to keep track of your application’s progress.
During the pre-approval process, your technical reviewer may determine that your application requires further information to support pre-approval. Mandatory quality assurance and quality control (QA/QC) is required for projects that exceed certain incentive amounts as well as for some smaller projects selected at random. Please refer to the QA/QC guidelines for more information.
You may submit pictures showing the existing conditions to support your application. However, QA/QC requirements can vary slightly from project to project and your technical reviewer may request further specific photographs to fulfill the QA/QC requirements once the application review process has begun.
Please refer to the Top Tips guide and Photo Best Practices for more information.
Yes – participants need to upload an incentive invoice to the portal once their application is post-approved for the incentive to be paid. Please do not send an invoice, either paper or electronic, to the IESO. Incentive invoices will only be accepted if they are uploaded to the Retrofit portal.
If several facilities were the subject of a multi-site application, one incentive invoice should be uploaded for the total incentive for the application. If the facilities applied to the program under separate applications, separate invoices should be submitted, one for each application.
One incentive invoice should be uploaded for each application and should be specific to the application.
Your invoice should include the following:
Upload your invoice to the Retrofit portal – check the video “Submitting a Final Invoice” for how to do this.
The incentive will be sent by cheque to the address listed as the applicant address under applicant details in the Retrofit application. To clarify, this is not the address listed on the applicant’s account. If the address needs updating, please call the Retrofit Support Line at 1-844-303-5542 or email email@example.com.
Please contact LDC.Support@ieso.ca for issues related to existing Retrofit applications and Reported Results.
Please ensure to include the following information in your inquiry: