The Save on Energy – Energy Affordability Program (EAP) is currently experiencing delays for certain projects, including to the delivery of appliances to some participants. The IESO is taking steps to resolve the delays and expects to resume scheduling appointments as soon as possible.  Participants will be contacted by a Save on Energy representative to schedule a date for delivery of your appliance as soon as we are able. Please be assured that you will not need to re-apply to the EAP as a result of this delay. We apologize for any inconvenience and we thank you for your patience and participation in the EAP. Questions can be directed to

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Energy Affordability Program

The Energy Affordability Program offers energy-saving upgrades tailored to the specific needs of your home, all at no cost. And a more energy-efficient home means more comfort and more money in your wallet.

What is the Energy Affordability Program?

The Energy Affordability Program provides support to income-eligible electricity consumers by helping them to lower their monthly electricity costs and to increase their home comfort.

Depending on your situation, you may receive different energy-saving products and services. Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as replacement of inefficient appliances and professionally-installed insulation and draft-proofing. These upgrades may be installed during or after an in-home visit.

Other participants may qualify instead for free energy saving kits. These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

All expert advice and energy-saving home upgrades under this program are completely free of charge.

The Energy Affordability Program is delivered by trusted Save on Energy delivery partners.

How to get started

To sign up, find out if you qualify or learn more about the program:

Option One

Contact us by phone


Option Two

Complete the form and be contacted by a program service provider within three business days. 

What free upgrades are available through the program?

Depending on eligibility and the existing equipment within your home, you may receive:

  • ENERGY STAR®-certified LED light bulbs
  • High-efficiency showerheads (standard and handheld)*
  • Faucet aerators (kitchen and bathroom)*
  • Drying line for clothes
  • Energy-efficient refrigerator
  • Window air conditioner
  • Smart power strip
  • Additional attic or basement insulation**
  • Weatherstripping around doors and windows**
  • Smart thermostat(s)**

*for homes with electric hot water heating
**for homes heated by electricity

Saving energy is simple with the Energy Affordability Program.

Who is eligible?

People who live in Ontario (including those living in grid-connected First Nations communities) and are responsible for paying their monthly electricity bill as a homeowner or as a renter may qualify for this program. The type of support provided will depend on your household income level from the previous year and how many people live in your home, or on your receipt of a qualifying government or energy-support benefit. Residents of social housing may also be eligible. Depending on your situation, you may receive different energy-saving products and services, but all of the expert advice and energy-efficiency upgrades are completely free of charge.

What help can you get?

There are two types of support available through the Energy Affordability Program: Comprehensive Support and Energy Saving Kits.


Comprehensive Support

Ontario residents who qualify for this level of support will have an energy-efficiency expert visit their home to identify opportunities to help them save energy, receive upgrades and replace eligible appliances.

To qualify, the participant must be:

  1. A resident of an eligible Social Housing property, OR
  2. An individual who owns, rents or leases a residence, is listed as the primary or secondary utility account holder, AND meets ONE of the following criteria: 
  1. Has an annual household income for the previous year that does not exceed the following limits:

  2. Number of people in the home Before-tax household income
    1 $36,578
    2 $51,729
    3 $63,354
    4 $73,157
    5 $81,791
    6 $89,598
    7+ $96,775
  3. Received one of the following types of assistance in the past 12 months:
  4. Received a Low-Income Energy Assistance Program (LEAP) grant or were part of the Ontario Electricity Support Program (OESP) within the last 12 months.

  5. Is qualified to participate in a natural gas income-eligible demand side management (DSM) program during the past 12 months.

Energy Saving Kits

Residents who qualify for this level of support will receive a free Energy Saving Kit with easy-to-install products that will help them to save energy around their home.

To qualify, the participant must:

  1. be an individual who owns, rents or leases a residence in Ontario and is listed as the primary or secondary utility account holder
  2. not meet the eligibility for Comprehensive Support, AND
  3. have an annual household income for the previous year that does not exceed the following eligibility limits:

  4. Number of people in the home Before-tax household income
    1 $46,748
    2 $58,453
    3 $70,158
    4 $81,863
    5 $93,568
    6 $105,273
    7+ $116,978

The Home Assistance Program ended on December 31, 2020, but the same benefits continue to be available at no cost for social housing in the Energy Affordability Program.

Read social housing case studies from the home assistance program
Finchview Villa Housing

Finchview Villa residents are resting easier since new energy-efficient light bulbs, a new ENERGY STAR® freezer and five ENERGY STAR® refrigerators were installed in the non-profit apartment complex for seniors near Ottawa.

The upgrades helped lower the residence’s annual energy costs by approximately $2,600, keeping overall operating costs in check.

By lowering energy costs, the residence is helping to make rent more affordable for the seniors living there.


Home Assistance Program


  • $2,600 in annual energy savings

  • Lower energy costs for the residence
  • Peace of mind for seniors


Aventine Co-op Homes

An energy audit at Aventine Co-op Homes in Kitchener, Ontario, an electrically-heated town home complex, identified a wave of upgrades to help individual members save on their energy bills and live more comfortably.

“The audit was a great catalyst,” said Paulette Clamp, Aventine’s Administrator. “We realized that switching to energy-efficient light bulbs was just one of many things we could do to help our members. Since the audit, we’ve installed new heaters, as well as patio and garage doors in most of the units to stop energy from leaking out. We’ve also started circulating notices and flyers with tips on saving energy.”

A free energy audit had a transformative effect on Aventine Co-op Homes and its members. Small changes led to bigger ones and to a whole new mindset about energy efficiency.


Home Assistance Program


  • Greater in-home comfort

  • Energy savings for co-op members
  • Incremental investments in energy upgrades

  • Energy efficiency awareness amongst members


YWCA Sudbury

When offered the opportunity to reduce operating costs at the Sudbury YWCA’s 10-unit transitional housing unit, and its emergency shelter for women and children, Executive Director Marlene Gorman didn’t think twice. Through the Home Assistance Program, she installed energy-efficient light bulbs and ENERGY STAR® refrigerators.

The savings made enough of a difference that the not-for-profit organization looked at other energy-saving measures to increase residents’ comfort and sense of security.

Now, with the money it’s saving on energy, the YWCA Sudbury can put more of its budget towards the day-to-day needs of women and children in crisis.


Home Assistance Program


  • Increased sense of safety for residents

  • Lower operating costs
  • Improved in-suite comfort for residents


Option One

Contact us by phone