1.When does the HEATING & COOLING INCENTIVE start and end?
In 2016, eligible equipment installed by a participating contractor between January 1, 2016 and December 31, 2016 may qualify for an incentive. Your contractor must enter your online incentive by January 8, 2017 and you must submit your proof of purchase (invoice) no later than February 1, 2017.
In 2015, eligible equipment installed by a participating contractor between January 1, 2015 and December 31, 2015 may qualify for an incentive. Your contractor must enter your online incentive by January 8, 2016 and you must submit your proof of purchase (invoice) no later than February 1, 2016.
2.My new equipment was installed before January 1, 2016. Is the incentive retroactive?
The incentive has start and end dates. To qualify in 2016, work must be performed between January 1, 2016 and December 31, 2016 and submitted by February 1, 2017. Incentives are not retroactive.
3.Who is eligible to receive the incentive?
The HEATING & COOLING INCENTIVE is available for residents and businesses (and businesses with residential-type systems) in Ontario who have purchased and installed eligible central heating or cooling equipment through a participating contractor.
Be sure to check the Eligibility Requirements and the specific terms and conditions for each incentive, as well as the dates for participating and claiming your incentives. For detailed incentive rules see the Terms and Conditions.
4.What are the terms of the $250 eligible ECM-equipped furnace replacement offer?
5.What’s an ECM Motor?
An ECM (Electronically Commutated Motor) is a brushless motor technology in forced air heating applications that works to reduce the electrical consumption of the furnace motor by as much as 60% (over a standard motor).
6.Do oil, electric, natural gas and propane furnaces qualify?
Yes, as long as they are included on the list of eligible products.
7.How do I know if the furnace equipment I am purchasing qualifies?
Participating contractors have a list, by manufacturer, of the eligible ECM-equipped furnaces.
8.What are the terms of the ENERGY STAR certified CAC system installation offers?
9.What is an ENERGY STAR certified air conditioning system?
The ENERGY STAR rating lets consumers know that any product carrying this designation meets or exceeds a premium level of energy efficiency. ENERGY STAR in Canada is a voluntary arrangement between Natural Resources Canada's Office of Energy Efficiency and organizations that manufacture sell or promote products that meet the ENERGY STAR levels of energy performance. To learn more, visit www.nrcan.gc.ca/energy/products/energystar/12519.
10.What’s an AHRI Reference Number?
To qualify, the newly installed system must include an ENERGY STAR qualified outdoor unit matched to a properly sized and specified indoor evaporator coil.
The AHRI Verified Directory is the reference source for the new incentive fulfillment house when processing claims for eligible ENERGY STAR qualified systems. A claim cannot be entered into the online submission site for Systems not listed on this database.
If you have questions or would like to know more about the AHRI website, please contact HRAI.
11.How can I find participating contractors in my area?
For the complete list of participating contractors, click here or call 1-877-688-3062.
12.I’ve never hired a contractor. How should I go about it?
To get you started, visit this website for tips on selecting and hiring a furnace or air conditioning contractor: http://www.hrai.ca/contractorlocator.html
13.Can the Independent Electricity System Operator recommend a contractor for me to use?
Unfortunately not. The Independent Electricity System Operator (IESO) does not endorse contractors. We make no representations, warranties or guarantees as to, and assume no responsibility for, the conduct, products or services of participating contractors.
14.How do contractors become participating contractors in the HEATING & COOLING INCENTIVE?
To register, contractors must meet the following eligibility requirements:
15.Why do contractors have to be registered to participate?
To register, all of the contractors must complete a detailed orientation session to become knowledgeable about all aspects of the program. During the registration process they will need to confirm that they have the qualifications needed to perform the required work. They’ll also need to present the necessary business licenses. We want to ensure they meet our requirements.
16.Do contractors have to be a member of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) to participate?
No. Non HRAI-members are able to participate in the Program if the owner provides the eligibility requirements as noted above.
17.What happens after I have my qualifying unit(s) installed?
18.How do I submit my proof of purchase?
30 Commercial Road,
Toronto, ON M4G 1Z4
(note: if you choose to send in via mail, we recommend sending it via registered mail).
19.Is it possible to check the status of my incentive submission?
Yes. You have two ways to check: