Protect yourself from rebate scams
Since 2011, Save on Energy has helped more than 400,000 homes and businesses across Ontario to better manage their electricity use with energy efficiency programs.
Unfortunately, there are a growing number of scams aimed at energy customers. Some of these involve people or companies claiming to be associated with Save on Energy.
One of the best ways to protect yourself from scams is awareness. You can use the resources below to help you recognize scams and to take steps if you think you are being scammed. If you receive an unexpected call, text, email or home visit from someone claiming to represent Save on Energy, please use caution and contact us at saveonenergy@ieso.ca.
We only work with authorized delivery agents and contractors
To be eligible for Save on Energy programs and rebates, you must work with an authorized program delivery agent and/or an authorized contractor.
These organizations will never contact you first—you must reach out to them directly to start the process.
Home Renovation Savings
Approved service organizations for rebates that require home energy assessments:
- NRGwise Consulting
- AmeriSpec of Canada
- Canada Energy Audit Ltd.
- Energuy Holdings Ltd.
- Energy Werx Corp.
- Green Canada Energy Advisors Inc.
- Greenbrain Inc.
- The Home Inspectors Group Inc.
Heat pumps*
Solar
While we do not have a list of participating contractors, consider using a licensed contractor† listed in the CanREA member directory
Energy Affordability Program
Authorized program delivery agents:
- Postal codes starting with K – EnviroCentre
- Postal codes starting with L, M or P – CLEAResult
- Postal codes starting with N – The Home Inspectors Group
CoolSaver
Check our updated list of authorized contractors.
Identify and avoid common energy scams
The following are common energy scams and recommendations for how to protect yourself in each case.
The scam
Using convincing ads and websites with similar program names, logos and branding to trick you into thinking they’re legitimate. They could be directing you to a single supplier or falsely promising rebates while pressuring you into loans or payment plans.
What to do
- Always type saveonenergy.ca directly into your browser—don’t rely on ads or links.
- Confirm rebate and program details on the Save on Energy website.
- Verify the sender—if you don’t recognize it, don’t click links in emails, texts or ads.
- Never respond to unsolicited emails, calls or messages about rebates from unfamiliar sources.
The scam
Showing up at your home, claiming to represent Save on Energy or falsely promising rebates while pressuring you into loans or payment plans.
What to do
Don’t be afraid to say no; our program delivery agents and contractors will never show up at your door without an appointment. Don’t let uninvited contractors inspect any part of your home or show them your electricity bill.
The scam
Promoting rebates seemingly from Save on Energy that are different from the ones listed on the Save on Energy website.
What to do
Do your research. The Save on Energy website will always show current and accurate rebate amounts and all eligibility requirements.
The scam
Pressuring you to sign a contract on the spot.
What to do
Take your time! Let the person know that you need to verify all the details and think about the offer.
The scam
People or companies claiming to be Save on Energy authorized delivery agents or contractors when they are not.
What to do
Check if they are an authorized program delivery agent or contractor using the list and links above.
Help stop scams by reporting them
If you suspect a scam, please report it to saveonenergy@ieso.ca.
Email usOther helpful resources:
- Ontario Energy Board: learn about energy-related scams.
- Canadian Anti-Fraud Centre: report fraud and scams.
- Consumer Protection Ontario: understand your consumer rights.
- Customer Beware List: check for known scams.
- Government of Ontario: learn about door-to-door sales and home service contracts.
- Your local police: report fraud or suspicious activity.
* The HVAC contractors included on the Participating HVAC Contractor List for the Home Renovation Savings program (co-delivered by Enbridge and the IESO) meet the HVAC Contractor Eligibility Requirements specified in the Heat Pump Program Stream Requirements. Enbridge and the IESO do not endorse any of the contractors included on this list and we assume no liability for their acts or omissions. We provide no warranties, express or implied, as to the performance (or lack of performance) of any contractor or to results obtained by you using them. We do not guarantee the quality of work and/or services of any contractor and we are not responsible or liable for any adverse impacts that may result from you using them.
† The IESO and Enbridge do not endorse or have any connection to contractors listed on these sites and we assume no liability for their acts or omissions. We provide no warranties, express or implied, as to the performance (or lack of performance) of any contractor or to results obtained by you using them. We do not guarantee the quality of work and/or services of any contractor and are not responsible or liable for any adverse impacts that may result from you using them. The lists of contractors are not to be considered complete listings of all companies and organizations that offer the applicable services. No guarantee is made that the information contained on the linked webpages is complete, correct or accurate.