For contractors and allies
Save on Energy is changing. Learn more here.
Programs and incentives
The Heating and Cooling program has ended. The consumer market for energy efficiency has matured significantly over the last decades with recent research showing high levels of consumer awareness, increased energy efficiency in building codes and product standards, and the broad range of affordable energy-efficient products, services and technologies available.
Heating and Cooling program projects that have already been completed will be processed according to the Participant Terms and Conditions. Where a Heating and Cooling project has already been completed, but the application has not yet been submitted to the IESO for payment, Participating Contractors must submit the application on behalf of their customer before June 1, 2019, to submit the application on behalf of the Participant; Participants should submit proof of purchase and sign-off on the application submitted by their Participating Contractor before July 1, 2019.
You will be receiving key information and details regarding the closure of the program from the program support vendor. If you have any questions on the status of the program, please contact them directly at 1-866-483-0564 or at firstname.lastname@example.org
Existing applications that were pre-approved by a local hydro company before May 1, 2019, will continue in accordance with the Participant Agreement terms, and incentives will be funded by the local hydro company. Applicants whose applications are transferred to the IESO will receive an email notification. You should continue to work with your local hydro company representative for support for your project. If you have questions about an existing application, please contact your local hydro company for information about your application status and eligibility.
Applications that were submitted to local hydro companies before April 1, 2019, but were not pre-approved by the local hydro company before 12 a.m. on May 1, 2019, will be transferred to the IESO. If you have questions about these existing applications please email Retrofit@ieso.ca.
New applications will be handled through the Retrofit portal, which is now available on the Save on Energy website. Learn how to sign up or login to the portal, as well as access training information and additional resources by visiting our Retrofit portal page.
Customers should see limited changes as the program will be centrally delivered by the IESO as of April 1, 2019, with the same technical reviewer. To stay engaged with the program, or with any program changes, sign up for the transition update newsletter.
Customers with applications approved by the technical reviewer before April 1, 2019, will need to execute contracts with local hydro companies before May 1, 2019. Energy-efficiency and waste energy-recovery projects that do not have approved applications before April 1, 2019, or were not contracted with local hydro companies before May 1, 2019, have been transferred to the IESO. Fossil-fuel powered CHP projects that were not contracted with local hydro companies before May 1, 2019, are no longer eligible for funding.
Participants with questions regarding existing contracts should contact their local hydro company for information about their contractual obligations. After April 1, 2019, all new applications for energy-efficiency or waste energy-recovery projects, and any program-related questions, can be submitted to ProcessandSystemsUpgrades@ieso.ca.
The IESO is reaching out to its vendors affected by ending the Conservation First Framework. As the IESO implements the new central delivery model, some existing IESO delivery partners and vendors will be approached for changes to our agreements to better align them with the needs of the 2019-2020 interim framework. It will also require some new delivery partners as it prepares to implement the new interim framework. Any new procurements will be posted publicly on the IESO site and available to any vendors that meet the requirements.
Vendors for local hydro companies should speak to their local hydro company about what will happen to your contract as part of the wind-down of the Conservation First Framework. Lots of opportunity still exists for Ontario businesses to take advantage of energy-efficiency programs to lower their electricity costs and stay competitive. This will mean trade allies will also be required for those projects. Please see the Contractors and Allies section of the website for information on programs, training and events.
The provincial government has announced changes to the way energy-efficiency programs are delivered as part of its commitment to reduce electricity costs for customers. The ministerial directives can be found here and here. As a result, a new suite of energy-efficiency programs for businesses will be centrally delivered by the IESO. This means that Ontario businesses will continue to have access to incentives for retrofits and other energy-efficiency projects and see lowered energy costs, and all consumers will benefit in the long run.
Low-income consumers can continue to participate in the Home Assistance Program to support energy-efficient upgrades and help manage their hydro bills. While the Heating and Cooling program will be discontinued, consumers can look to www.SaveOnEnergy.ca for information and resources to help them reduce energy waste in their homes.
Existing energy-efficiency programming for Indigenous communities will serve more communities under new program delivery and funding arrangements.
The IESO will begin to deliver the new suite of programs effective April 1, 2019. For continuing programs, most customers shouldn’t notice an impact in service. There are, however, deadlines associated with the programs that are being discontinued. Please check individual program update pages for details.
The IESO manages Ontario’s power system in real-time, plans for its future energy needs and operates the electricity market. As part of these responsibilities, it oversees the delivery of energy-efficiency programs in the province. Conservation makes a lasting contribution to the province’s long-term energy needs by reducing and delaying the need for new power plants and transmission lines.
Looking ahead, the IESO is looking at ways that energy efficiency can compete against other available forms of supply to meet the needs of Ontario’s electricity system and will be talking to stakeholders about how it can enable this.
Programs for the 2019-2020 interim framework include:
In addition, energy-efficiency programming for Indigenous communities will continue with more communities to be added. More details will be forthcoming.
The following programs will be discontinued: Instant Discount, Heating and Cooling program, Audit Funding, Residential New Construction, High Performance New Construction, Existing Building Commissioning, Monitoring and Targeting. Please visit the program update pages for Residential, Small Business, Business and Contractors and Allies for more information about deadlines for existing applications.
Save on Energy offers consumers information and resources to become more energy efficient and save money. On this site you can access buying guides, case studies and practical advice about how to improve comfort at home or productivity at work.
Employers should also consider incentives that defray the cost of training staff on energy management practices, by visiting the Save on Energy Training and Support page.
If you are planning a project with a continuing program, you should see no or minimal impact. In most cases, project applications were transferred to the IESO on May 1. If you had an existing contract with a program prior to May 1, your local hydro company will continue to support the project to completion. Contact your program provider or your local hydro company about any existing applications.
If your project is with a program that is being phased out, contact your program provider or local hydro company about project deadlines. You can also visit the appropriate program page to learn more.
If you have a project or application in the queue, call your program provider or local hydro company for an update. You can also call the Save on Energy call centre at 1-877-797-9473. You can also find program-specific email addresses on the program update pages for Residential, Small Business, Business and Contractors and Allies.
Local programs will also be ending. These include:
Please contact your local hydro company for more information about these programs.